Shipping, delivery and returns
- The order is shipped after the order is confirmed and the payment is completed by credit card, Mada, Apple Pay, or by payment upon receipt.
- Shipping fees appear on the order completion page and before completing the payment process and completing the order.
- The representative of the shipping company will contact you on the mobile phone registered in the order to confirm the delivery location and delivery of the order once the process is completed and the order is confirmed.
- Return: When the order arrives (to the city of Riyadh) you can check the plants and you have the option to accept them or return them with the representative with a full refund except for the delivery fees .
- Delivery is available in Riyadh (the main warehouse) and shipped to the rest of the Kingdom.
- Orders are delivered within 4-10 working days of order completion and confirmation (for Riyadh customers) and 7-14 working days for the rest of the Kingdom.
- The store is not responsible for the damages caused in the event that it is not possible to contact the customer and the shipment is delayed or retrieved due to the inability to contact him or because he is not in the same city for delivery, so please be sure to enter the correct contact information and track your shipment until it is received from the shipping company and make sure that the buyer or recipient is in The city to receive the shipment.
*This policy is subject to change when the need arises without notice to customers, but by publishing and updating it via this page.
*Purchasing any product or service through the Site constitutes acceptance of this policy.
